Our CEO, Dale Corrigan, was recently interviewed by Andrew Sill for our partner, Zebra Technologies. Dale talks about where the opportunities exist today for mobile Point of Sale and how our customers have implemented it. Watch the video or read the transcript below. Andrew: Mobile POS, it’s a bit of a [...]
Retailers small and large understand the value of pop-up stores. Whether it’s to launch a new product, flush out the current season’s inventory, boost sales for the holiday season or simply get to know their customers better – one thing’s for sure, pop-ups are here to stay. Where we find a lot of [...]
Most large organisations using an ERP system tend to roll with whatever Point of Sale module is on offer in that system. After all, they’ve made a substantial investment, so on the surface it makes sense to leverage as much of that investment as possible. But is an ERP system really the best option for […]
In our previous article, we explored some of the problems with just taking payment on a mobile pin pad. In this article, we look at how to do payment better. Integrating Point of Sale systems with payment is critical as it allows a business to capture a complete transaction at the point of sale. No […]
As consumers we’re a tap-happy lot. When paying for products and services, we expect to be able to tap and go whenever and wherever it suits us. We buy from all types of retail stores, we go to events, pay for food and drink and receive deliveries, all in various locations. Many companies meet this […]
We all know how personal mobile technology has changed our lives – from email in our pockets, to maps on the go, to the apps that we can’t live without. Mobile technology is changing our lives as consumers too, transforming the way we interact with retailers, the way we purchase and even our attitudes about […]
Mobile payment is so well established now that we give it little thought – we expect to be able to pay anywhere. Point of Sale has traditionally been the checkout point in retail stores – built for security and control, but not necessarily with the flexibility to embrace new forms of payment such as mobile. […]
Reconciliation is a costly business. I’m not talking Reconciliation in the political sense here, I’m talking Reconciliation in the business transactional sense. I mean tying together the key pieces of data that make up a financial transaction – customer information, product and inventory information and financial [...]
Mobile POS – it’s one of the most commonly cited ‘planned projects’ on retailers’ radars. They understand the reasons and the benefits of going mobile, and there is a plethora of software providers with great looking products, so what is holding them back? Why have more not yet made the leap and moved to mobile […]
There is no better way to determine the benefits of a new system than running a proof of concept – a small scale implementation within a subset of your business can be used to extrapolate the impact of a full scale rollout. As a retail software developer for 20 years, I’ve seen an enormous number […]
The retail industry has long understood the value of effective technology and made significant IT investments – building systems to manage sales transactions, supply chain, inventory, promotions and customer data, delivered to the store through fixed POS and back office infrastructure. These systems are [...]
Mobile POS is at the very heart of the transformation taking place in retail – the merging of digital with bricks and mortar retailing, known as Unified Commerce. This transformation touches every part of retail, and is made possible by the convergence of mobile technology, digital payments and cloud communication. [...]
It’s a week before Christmas, your store is packed, and goods are moving off the shelves as fast as you can replace them. But….queues are growing, customers are getting disgruntled and some are just giving up and leaving without buying. This is every retailer’s worst nightmare – not being able to serve customers who [...]
A recent study by RSR Research concluded that, “Retailers recognize that in-store employees need to do more to create customer engagement, but they also recognize that ‘more’ will happen best when both store associates and consumers are able to leverage mobile technology as part of that engagement.”
“Whether you embrace the term or not omni-channel is the new reality in retail. Customers expect to shop anywhere, anytime, and when they choose to conduct business within the four walls of the store they demand a highly personalized, engaging experience.
With a more diverse and informed customer base, retailers face a challenge with how to better engage. The best learning experience would be to get live feedback and learn fast.
With 20 years of experience, our mission is to help retailers effectively run their store operations. Over this time, we have seen a lot of evolving demand and change in customer service and engagement. Today the battleground in store is to improve the customer experience.
The store remains the focal point for customer influence and retail sales, and helping retailers with a practical and cost effective way to improve store services is the goal.