It has been a busy few months, as we support a new customer, continue to deliver new initiatives, and strengthen our team structure and capabilities. We have had a couple of staff leave to pursue other career opportunities and focus on family.
While the need for a Support team and Application team are well known, these changes have allowed us to focus on building our professional services capability. Professional services consultants are focussed on customer engagement and project delivery, how we deliver services in a repeatable and proven manner, and ensuring we meet our commitments. Back in May we introduced Charles Soares, who joined the Surefire team in April. He will be leading this team.
In our last newsletter, I talked about the IGAShop and Slyp initiatives. These solution offerings are now in Pilot, and we are commencing discussions to onboard other interested customers.
Integration to TicketIT has been completed, and this solution is now fully operational. We are in discussions to move other customers to this solution.
It has no doubt been a busy year for all of us. We have transitioned into a new office and hybrid working arrangements. Staff changes create challenges with regards to delivery capacity, and place a demand on the existing team as we transfer knowledge. Extra patience and clarification may be needed to ensure clear communication. I am confident though that we are seeing the benefits of new staff and will continue to do so. As always, myself and my team remain committed to you, our customer.
