Discover. Ideas. Solutions.

Posting Rules

The Hub is a space to provide helpful content about Surefire software to members. Participating in a forum means you agree to abide by our guidelines to keep it a welcoming community:

We reserve the right to remove posts that breach forum rules or guidelines and/or block your participation.

Click to Reread a Copy of the Community Hub Forum Rules

Here’s a copy of the rules that all members must agree to abide by when they create an account.

  1. No spam / advertising/ self-promotion. All automated messages, advertisements for goods or services, and links to competitor websites will be deleted immediately.
  2. Post in relevant sub-forums only. Messages posted in the wrong topic area will be removed and placed in the correct sub-forum by moderators.
  3. Be polite to other members at all times. All differences in opinion should be professional and courteous. Be friendly even if others are not. Members who insult or harass other members or this community will be deleted from the forum after two warnings are issued by moderators.
  4. Images and other media. Use common sense when posting. Images must help explain a problem or solution. Do not post ‘offensive’ links or images.
  5. Legal stuff. No re-posting of copyrighted materials or other illegal content is allowed. Any posts containing illegal content or copyrighted materials will be deleted.

New Posts

1. Search before you Post!

Before starting a new topic, please browse or search first to see if there is already a thread on your subject. Moderators may combine threads they feel are closely related. This helps everyone interested in a specific topic participate in a single, more productive, conversation.

2. Be DESCRIPTIVE and don’t use attention getting subject names (they only annoy people)

Please give a short summary what you want to write about IN THE SUBJECT.

For example, DO NOT POST a subject line: Hello, My idea, I have a question…. or anything similar!


3. Be Relevant. And no Support Requests!

Please only submit content related to that topic, and limit features requests to one unique request per thread. This ensures each idea can receive relevant feedback without confusion.

NO Support requests or system bugs should not be shared in this space, and must be submitted to These issues are best handled using our standard logging process.


1. Be Helpful

Your comments should be relevant to the topic and based on your own experience. They should help the discussion or educate others. People appreciate new angles, and well-thought out counterpoints.

2. Respect Others

You may disagree with content or question the expertise of others, as long as it’s done in a respectful manner. Come up with a well-thought out counterpoint, or just move on. Don’t use profanity or harassing language.  WRITING IN CAPITALS is considered SHOUTING, it’s not pleasant.

3. Privacy

Only post or PM someone else’s email, phone number etc, if you have their prior consent.

4. Helpfulness vote

You can use the upvote/down vote feature to indicate your opinion on the quality of an idea, or the helpfulness of an answer. For answers that go against our  Forum Rules or Posting Guidelines, click on ‘Report’.


Here you’ll find frequently asked questions to help you navigate your way around the Hub.

Your Account

How do I update my Hub profile?

You can update your profile when you’re signed in to the Hub. Navigate to your profile details using the My Profile section (Cog icon) on the right side of the screen, or clicking on your Member Name link in a post. On the Account tab, you can update your (public) Display Name, Email, Title (your job), Avatar, and password.

How do I set my profile picture? What is Gravatar?

We use the free service Gravatar to display profile images. The process for setting up your avatar is very straightforward. Go to and create an account with the same email address that you use for the Community Hub. Associate an avatar with your email address. That’s all there is to it. Your Gravatar will automatically show up on the Hub within about 30 minutes.

How do I change my Password?

You can update your password when you’re signed in to the Hub. You’ll need to know your current password. Navigate to your profile details. On the Account tab, scroll down to the Password section. If you’ve forgotten your password, click Log In and Lost your Password to receive a reset link.


How do I edit my post or response?

All posts and replies include an Edit  and Delete option, in case you need to change something in one of your own posts or replies.  Regular members have a 60-minute time period to make changes; after this time only a Moderator has access to these options.

How do I subscribe to a Discussion?

Simply click above the post where it says +Follow. This will subscribe you to that particular discussion. When new comments/posts are added, you’ll receive an email alert.

To manage all the topics and posts you follow, go to your My Profile | Subscriptions section.  You’ll find a Stop Following link next to each forum and topic that you follow.

How do I mark offensive posts?

Click the Report link directly below the comment you wish to flag. You can offer a brief explanation, then click Send Report. An Admin will review your feedback to decide what action is required.